Terms and Conditions

Last Updated: 18 of November 2023

1. Introduction

These terms and conditions govern your use of our services.


2. Services Offered

Spin Énergie offers high-quality spinning classes suitable for various fitness levels and preferences. Our classes can be accessed through two types of purchases:

  • Pre-paid Subscriptions: These are packages for one or more classes, with an expiration date. While generally non-refundable, they adhere to the Consumer Protection Act of Quebec's provisions for consumer rights under certain circumstances.
  • Unlimited Membership: This option provides access to an unlimited number of classes for a specified period. The terms of this membership comply with the Consumer Protection Act of Quebec, allowing cancellation under certain conditions.

Please refer to our specific policies for more details on subscription and membership terms.

3. Booking and Purchases

Creating an account on our website is mandatory to use our services. This account allows for easy purchase of subscriptions or series, and the ability to reserve or cancel class participation. For added convenience, you can also make reservations by phone or in person at our facility. In these cases, our staff will assist you with your existing account or help you set up a new one, subject to availability.

4. Account Creation and Use

  • By registering an account on the Spin Énergie website, you can purchase subscriptions or memberships for our classes.
  • Your account and its benefits are personal and cannot be transferred to others.

5. Use of Services

  • Class schedules and instructors may vary.
  • Purchases of subscriptions are final sales and non-refundable, except as required by law.
  • Reservations can be canceled following our cancellation policy.
  • We reserve the right to refuse access to a member who wishes to enter a class that is in progress for more than 8 minutes without refund.
  • Everyone must follow all studio rules and regulations.
  • Failing to follow rules and regulations can lead to non-refundable service termination.
  • Use of our equipment requires a height of at least 5 feet.
  • Our services are available to individuals 16 years and older.
  • Those under 18 must provide parental consent.

6. Reservation Cancellation policy

  • Booked classes must be canceled before 6 p.m. on the day prior to the class.
  • Classes not canceled by this time are considered used and cannot be rescheduled.
  • A $10 cancellation fee applies to unlimited membership holders canceling after 6 p.m. the day before the class.

7. Subscriptions

  • Subscriptions are subject to expiration.
  • Up to a year after the expiration date, extension will be done upon request.

8. Unlimited memberships

  • Cancellation of unlimited memberships is governed by the Consumer Protection Act of Quebec. Memberships can be canceled by sending a written notice to Spin Énergie through email at info@spinenergie.com.
  • For cancellations within 1/10th of the membership duration, charges are limited to 1/10th of the total membership price.
  • For cancellations beyond this period, refunds will be calculated as per the Quebec Civil Code, considering factors like the number of classes used.
  • Membership cancellation takes effect upon sending the notice.
  • Spin Énergie will process any applicable refunds within ten days of receiving the cancellation notice.
  • For detailed information, please refer to Sections 197 to 205 of the Consumer Protection Act (R.S.Q. C. P-40.1).

9. Limitation of Liability

Spin Énergie, along with its owners, employees, and representatives, is not liable for any injuries, health issues, or death resulting from participation in our activities, except in cases of gross negligence or willful misconduct by the Studio. This limitation of liability extends to claims, losses, or damages arising directly or indirectly from the use of our facilities. This clause also applies to the heirs, successors, and assigns of the participants.

10. Privacy and Personal Information

By accessing or using the Site, you understand that Spin Énergie will collect, use and disclose certain information about you, including your personal information.

For more information about Spin Énergie’s treatment and protection of personal information, please read our privacy policy.

11. Governing Law

The laws of the Province of Quebec and the federal laws applicable therein shall govern these Terms of Use in all respects, without giving effect to conflicts of laws principles.

12. Amendments

We may modify these terms at any time, with changes effective upon posting on our website.