Privacy Policy

Last Updated: 18 of November 2023


1. Introduction


At Spin Énergie, we are committed to protecting the privacy and security of our customers' personal information. This policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure it is kept secure.


2. Information Collection


  • Personal Identification Information: We collect personal information such as name, contact details, and date of birth when you create an account or sign up for classes.
  • Medical Information: We may collect medical information pertinent to your ability to participate in our classes, ensuring your safety and well-being.
  • Payment Information: We collect payment details for transaction purposes.
  • Usage Data: Information on how services are used may be collected for improvement purposes.


3. Use of Information


Your personal information is used for:


  • Account setup and management.
  • Providing and improving our services.
  • Processing transactions and bookings.
  • Communication about classes, services, and offers, unless you have opted out.
  • For any other purpose agreed to by you.


Our services are not targeted at individuals under 14 years old, and we do not collect personal information from this age group for service provision.


4. Information Sharing and Disclosure


  • We do not sell, trade, or rent personal information to third parties.
  • Our employees may access your information as necessary to provide you with our services, while adhering to our standards of confidentiality and privacy.
  • Information may be shared with service providers for operational purposes, under confidentiality agreements.
  • We may disclose information if required by law.


5. Security


  • Protection Measures: We implement a variety of safeguards, security systems, and processes to protect your information against unauthorized access, disclosure, use, or modification, both on-site and off-site.
  • Incident Registry: A registry of confidentiality incidents is maintained, documenting any instances involving personal information in our possession. We commit to informing you of any breach in our security procedures that may pose a serious risk to you or your personal information.
  • Access Control: Access to Work Agreement data within the Company is restricted to authorized individuals and is limited to what is necessary to achieve our stated objectives. Personal employee or contractor information is centrally located and maintained securely and confidentially.
  • Provider Standards: Personal information shared with our providers is disclosed only upon assurances of similar standards of protection.
  • Data Encryption: All data transmissions and communications with Spin Énergie through our website are end-to-end encrypted.


6. Retention of Personal Information


  • We retain personal information only as long as necessary for the purposes it was collected.
  • Once no longer needed and all legal requirements are met, your information will be securely destroyed.


7. Access and Control


  • You can access, update, or delete your personal information via our site.
  • Reasonable fees may apply for copies of information not readily available on our site.
  • Access to certain data may be restricted, in accordance with legal requirements, if it is intermingled with non-segmentable data.
  • For specific requests, contact our Privacy Officer at


8. Site Usage and Cookies


  • Our Site collects anonymous session data, including date, time, browser type, ISP name, referral site, requested pages, navigation history, and IP address.
  • When you log into your account, we associate your session with limited personal details like your name for audit logs, system administration, and demographic analysis.
  • This aggregated data may be shared with third parties for service improvement purposes.
  • If you disagree with this data collection, please refrain from using our Site.
  • Our Site uses 'cookies' for critical functionality, including account login and navigation. - While cookies do not harm your system or identify you personally, disabling them may affect key site functions. You can manage cookie preferences in your browser settings.


9. Consent


  • By submitting your personal information, you consent to its use and disclosure as outlined in this policy.
  • We will seek express consent for any use or disclosure of your information not covered by this policy.
  • If you object to any uses of your information as described here, you may delete your account. Continued use of our services implies ongoing consent to our practices.


10. Changes to This Policy


  • We reserve the right to modify this policy at any time.
  • Changes will be posted on our website and become effective immediately.


11. Contact Us


  • Spin Énergie is committed to protecting your personal information and has appointed a Privacy Officer for this purpose.
  • For any questions or concerns about this policy, assistance with consent scope, access, or rectification requests, or any inquiries or complaints about our privacy practices, please contact our Privacy Officer at


12. Legal Compliance


  • In case of discrepancies between the French and English versions of this Policy, the English version will prevail for interpretation, execution, and enforcement.
  • This policy is crafted in accordance with the laws of Quebec, including the Act Respecting the Protection of Personal Information in the Private Sector.
  • For more information on your privacy rights, you may consult the Commission d'accès à l'information du Québec.