FREQUENTY ASKED QUESTIONS
Yes! Invite your friends directly from your account (under My Info → Invite a Friend). As soon as one of them books their first paid class, you will automatically receive a free class.
Yes. Before creating an account, you must acknowledge and accept the risks involved in indoor cycling as well as the studio’s policies. Please take the time to read our Terms & Conditions carefully before accepting, as it is your responsibility. A printed copy is also available at the studio if needed.
No. Each person must create their own account, as it is required to read and accept the terms and conditions of the studio’s services.
No. Trust and respect are important to us. If you experience any issue with your account, please contact us and we will help you resolve it.
Yes, but the minor must be accompanied by an adult who will sign the studio’s waiver of responsibility. For technical and safety reasons, the minor must also be at least 5 feet (1.5 m) tall to participate.
Yes. Please arrive at least 15 minutes before class so we can show you the studio and help adjust your bike settings for the best first ride. For safety reasons, first-time riders are not permitted to join once the class has started.
Yes, we recommend bringing a reusable water bottle. Filtered water is available for refills. We also sell bottled water, including Eska and Flow (alkaline water).
You can take classes with your favorite gym shoes. We recommend starting with your own shoes to get used to the movements. Once you feel more confident on the bike, you can try clip-in SPD shoes, which we provide for free at the studio or you can bring your own. SPD shoes help free your feet and engage your muscles more efficiently on both the upward and downward pedal strokes.
Yes! Come celebrate with us on your birthday, and we’ll offer you the class as our gift.
Yes. We have keyless lockers available at no cost for you to store your personal items during class. Please note that lockers must be emptied after each class.
Please leave your phone in the changing room—disconnecting for 45 minutes will do you good, and the world won’t stop turning. Smartwatches are allowed, but the light they emit can disturb others. If you want to track your performance, set your watch brightness to zero before entering and cover it with a band (available at the front desk if needed).
If the class you want is full, you can add your name to the waiting list. You just need to have a prepaid class in your account. It will only be used if you are added to the class.
- If a spot opens more than 12 hours before class, you are automatically added, and we’ll email you. You don’t need to confirm, but you can cancel yourself until 6 pm the night before.
- If a spot opens 3–12 hours before class, you are automatically added, and we’ll call you to confirm your attendance.
- If a spot opens less than 3 hours before class, we will call you, but you are not added automatically. If you don’t answer, we move on to the next person. The first to confirm gets the spot.
- If you are not contacted by email or phone, the class credit will automatically be returned to your account after the class.
No. All our classes are designed for all levels. It’s normal if you can’t follow every move in your first class—you can always modify the movements, stay seated, or adjust the bike resistance to match your level. The most important thing is to pedal to the beat of the music and enjoy the party on the bike!
All our classes are bilingual, offered in both French and English, so everyone can follow easily and fully enjoy the experience.
Yes. You can cancel your spot up until 6 pm the night before your class, and the credit will automatically return to your account. If you cancel after 6 pm or don’t attend, the class will be deducted from your package. For unlimited passes, a $10 no-show fee applies.
We recommend consulting your doctor first. Yes, many expecting mothers join our classes and simply adjust the intensity and movements as needed.
It depends on factors such as your weight, age, height, and fitness level. On average, you can expect to burn between 400 and 800 calories in a 45-minute class, especially if you follow the resistance suggested by the instructor.
Our bikes already come with seats designed for comfort. If you’d like even more support, you can wear padded cycling shorts. We also have a limited number of gel seat covers available at the front desk that you can request before class.