Last updated: July 3, 2026

1. Introduction

These Terms and Conditions govern the use of services offered by Spin Énergie (“the Studio”, “we”, “us”, “our”).

By purchasing a class, package, or membership, creating an account, or participating in any activity at Spin Énergie, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Services Offered

Spin Énergie offers group fitness classes, including but not limited to:

• Indoor cycling (spinning)

• Reformer Pilates

• Special events or themed classes

Services are offered through the following purchase options:

a) Class Packages (Series)

• A fixed number of classes

• Subject to an expiration date

• Non-transferable and non-refundable, except as required by Québec law

b) Class-Based Memberships (28-Day Cycle)

• A specific number of classes to be used within a 28-day period

• Automatically renew every 28 days unless cancelled in accordance with Section 8

• Unused classes do not roll over unless explicitly stated in writing

c) Unlimited Memberships

• Unlimited access to eligible classes during each billing period

• Automatically renew every billing cycle unless cancelled in accordance with Section 8

3. Account Creation and Purchases

Creating an online account is mandatory to access our services.

Your account allows you to:

• Purchase packages or memberships

• Reserve and cancel classes

• Manage billing and personal information

Purchases may also be made in person or by phone, subject to availability. All purchases are tied to a single individual account and are non-transferable.

4. Personal Use of Account

• Accounts, memberships, and class credits are strictly personal

• Sharing, reselling, or transferring access is prohibited

• Violation may result in suspension or termination without refund

5. Studio Rules and Participation

• Class schedules, instructors, and formats may change without notice

• Late arrivals:

  • Entry may be refused if you arrive more than 5 minutes after class start

  • No refund or credit will be issued

• Minimum height for use of cycling equipment: 5 feet (152 cm)

• Participation in Reformer Pilates classes requires the use of non-slip grip socks at all times for hygiene and safety reasons. Bare feet or regular socks are not permitted on reformer equipment. Participants who arrive without grip socks may be refused access to the class without refund or credit. Grip socks may be purchased at the Studio, subject to availability.

• Minimum age: 16 years

• Participants under 18 must provide written parental consent

• Failure to follow studio rules may result in removal from class or termination of services without refund

6. Reservation & Cancellation Policy

a) Standard Cancellation

• Classes must be cancelled before 6:00 p.m. the day prior to the class

• Late cancellations or no-shows are considered used

b) Membership Late Cancellation Fees

• Classes must be cancelled 2 hours prior to the class
• Late cancellations or no-shows are considered used

• Unlimited memberships:

  • Late cancellations may result in a $10 fee per occurrence

• Spin Énergie reserves the right to modify cancellation rules for specific events or promotions, with notice.

c) Waitlist

If the class you want is full, you may join the waiting list as long as you have a prepaid class in your account. The class will only be used if you are added to the class.

• More than 2 hours before class: You are automatically added and notified by email.
• Less than 2 hours before class: We will call you, but you are not automatically added. The first person to confirm gets the spot.

7. Class Packages (Series)

• Packages expire as indicated at time of purchase

• Extensions may be granted once, upon request, up to 2 months after expiration

• Extensions are not guaranteed and are granted at the Studio’s discretion

8. Memberships (Class-Based & Unlimited)

a) Automatic Renewal

All memberships renew automatically at the end of each billing cycle (28 days or monthly), unless cancelled in writing.

b) Cancellation

• Memberships may be cancelled by written notice sent at least 3 days before the end of the current billing period

• Cancellation requests must be sent to: info@spinenergie.com

• Cancellation takes effect at the end of the current billing period

• No retroactive cancellations

c) Pause (Freeze) Policy

• Memberships may be paused free of charge

• Written request required at least 1 day in advance

• Pause applies to the next billing cycle unless otherwise confirmed

• Paused time does not count toward membership usage

d) Consumer Protection Act (Québec)

Memberships are subject to the Consumer Protection Act (R.S.Q., c. P-40.1):

• Cancellation within the first 1/10 of the contract duration: charges limited to 1/10 of the total price

• Cancellation beyond this period: refund calculated based on services received

• Any applicable refund will be processed within 10 days of receiving written notice

9. Health & Assumption of Risk

Participation in fitness activities involves inherent risks. By attending classes, you confirm that:

• You are physically able to participate

• You assume all risks related to injury or health issues

• You are responsible for consulting a physician if necessary

10. Limitation of Liability

To the extent permitted by law, Spin Énergie, its owners, employees, instructors, and representatives shall not be held liable for:

• Injury, illness, or death

• Loss or damage to personal property

Except in cases of gross negligence or intentional misconduct, liability is expressly limited. This limitation applies to heirs, successors, and assigns.

11. Personal Information & Privacy

Spin Énergie collects and uses personal information in accordance with Québec privacy laws.

For details, please consult our Privacy Policy.

12. SMS program

• Program Description : By opting in, you agree to receive recurring automated text messages from Spin Energie (“we,” “us,”
  “our”) at the mobile number you provided. Messages may include appointment reminders, order updates,
  account alerts, promotional offers, and customer support follow-ups. Consent to receive these messages is not a condition of any purchase.
• Message Frequency : You may receive up to 10 messages per month. Message frequency may vary depending on your
  activity and interactions with us.
• Message and Data Rates : Message and data rates may apply. Charges are billed by and payable to your mobile service provider.
  Please contact your wireless carrier for details about your messaging plan.
• How to Opt Out and Get Help : You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After
  you send STOP, you will receive a one-time confirmation message, and no further messages will be sent.
  If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or
  more information at any time, reply HELP to any of our messages. You can also contact our support team
  directly at info@spinenergie.com or 514-544-1515.
• Carrier Liability Disclaimer : Carriers are not liable for any delayed or undelivered messages.

13. Governing Law

These Terms and Conditions are governed by the laws of the Province of Québec and applicable federal laws of Canada.

14. Amendments

Spin Énergie reserves the right to modify these Terms and Conditions at any time. Changes take effect upon publication on our website.