Yes. Please arrive at least 15 minutes before class so we can show you the studio and help adjust your bike settings. For safety reasons, first-time riders are not permitted to join once the class has started.

You only need to bring a reusable water bottle and your favorite gym shoes. While we offer clip-in shoes at no charge, we generally recommend using your own shoes for your first two or three classes, until you feel fully comfortable.

Everything else is provided at the studio, including workout and shower towels, shampoo and shower gel, bathroom essentials, hair elastics, earplugs, and more—so you can simply show up and enjoy the experience.

You can take classes with your favorite gym shoes. We recommend starting with your own shoes. Once you feel more confident, you can try clip-in SPD shoes, which we provide for free, or bring your own.

You only need to bring a reusable water bottle and grips socks. Grip socks are mandatory and can be purchased at the front desk if needed.

Everything else is provided at the studio, including workout and shower towels, shampoo and shower gel, bathroom essentials, hair elastics, and more—so you can simply show up and enjoy the experience.

Grip socks are mandatory for Reformer Pilates classes and can be purchased at the front desk if needed, for hygiene and safety reasons.

Yes, we recommend bringing a reusable water bottle. Filtered water is available for refills. We also sell bottled water, including Eska and Flow (alkaline water).

Yes. We offer keyless lockers at no cost. Lockers must be emptied after each class.

Phones must remain in the changing room. Smartwatches are allowed, but brightness must be set to zero and covered if needed.

No. All our classes are designed for all levels. You can modify movements, stay seated, or adjust resistance to match your level.

All our classes are bilingual, offered in both French and English.

On average, between 400 and 800 calories, depending on individual factors.

Our bikes feature comfort-designed seats. You may wear padded cycling shorts or request a gel seat cover at the front desk.

A Spin Énergie membership offers the best value and the most flexibility:

• Lower cost per class
• Price locked in for as long as the membership remains active
• Pause option twice per year, from 1 to 8 weeks each time
• Extended cancellation policy, allowing cancellation without penalty up to 2 hours before class
• Automatic renewal for maximum convenience
• No long-term commitment — cancel anytime according to our policy

Yes! Once they book their first paid class, you receive a free class.

Yes. Students receive 20% off all memberships and class packages at regular prices. Contact us after creating yout account and bring a valid student ID to your first class.

Yes. We have corporate partnerships that offer exclusive discounts to employees. Please contact us or ask at the front desk to see if your company already has a partnership—or if one can be set up.

Yes. You may cancel your spot up to 6:00 p.m. the night before your class, and the credit will automatically return to your account.

If you cancel after 6:00 p.m. or do not attend, the class will be deducted from your package. For unlimited passes, a $10 no-show fee applies.

For classes booked using a membership, members may cancel without penalty up to 2 hours before class.

If the class you want is full, you may join the waiting list as long as you have a prepaid class in your account. The class will only be used if you are added to the class.

• More than 2 hours before class: You are automatically added and notified by email.
• Less than 2 hours before class: We will call you, but you are not automatically added. The first person to confirm gets the spot.

If you are not contacted by email or phone, the class credit is automatically returned to your account after the class.

Yes. Before creating an account, you must acknowledge and accept the risks involved in indoor cycling and the studio’s policies.

No. Each person must have their own account.

No. If you experience an issue with your account, please contact us and we will help.

Yes! Come celebrate with us on your birthday and enjoy a free class as our gift.

Yes. We offer the possibility to host private events at the studio outside of our regular class schedule. Please contact us to learn more about availability and pricing.

Yes, if accompanied by an adult who signs the waiver. The minor must be at least 5 feet (1.5 m) tall.

We recommend consulting your doctor first. Many expecting mothers attend classes and adjust intensity as needed.